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SLA

ALSO CALLED: Service Level Agreements and SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently,  … 
Definition continues below.


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eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett-Packard Company
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008
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A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
WHITE PAPER: This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Posted: 19 Nov 2008 | Published: 01 Sep 2007
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Stand and Deliver Data Protection SLA's: Strategies for Developing Data Protection Service Level Agreements
sponsored by Diligent Technologies Corporation
WHITE PAPER: A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Anatomy of a PeopleSoft Enterprise Archiving Project
sponsored by IBM
WHITE PAPER: Archiving is a proven best practice that has helped sites worldwide improve performance, control costs and automate data retention. This whitepaper discusses the major components of an archiving project as part of a full data management strategy.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Performance Assurance Lifecycle for Virtual Infrastructures
sponsored by VKernel
WHITE PAPER: Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
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FAQs: Managed Services
sponsored by Channel Media Group
WHITE PAPER: Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more.
Posted: 10 Nov 2008 | Published: 06 Nov 2008
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4G: The What, Why and When
sponsored by Tellabs
WHITE PAPER: The purpose of this paper is to: Clarify the definition of 4G from a technology perspective; present business benefits of 4G-enabled services; and Propose a realistic timeline for the adoption of a 4G standard.
Posted: 23 Oct 2008 | Published: 23 Oct 2008
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Why Security SaaS Makes Sense Today
sponsored by Webroot Software, Inc.
WHITE PAPER: Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. This paper outlines seven reasons for adopting SaaS security.
Posted: 10 Oct 2008 | Published: 09 Oct 2008
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Metastorm Enterprise for Six Sigma
sponsored by Metastorm
WHITE PAPER: This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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IT Briefing: Green Storage - Balancing the Budget & Saving the Environment
sponsored by Dot Hill Systems Corp.
WHITE PAPER: In the world of IT, Green Storage means two things: balancing the budget and looking for ways to reduce our impact on the environment.
Posted: 08 Oct 2008 | Published: 08 Oct 2008
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How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
WHITE PAPER: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Published: 07 Oct 2008
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When Content Is King: Content Delivery Networks
sponsored by AT&T Corp
WHITE PAPER: This article explains how Content Delivery Networks (CDNs) are helping companies to speed rich content to wider audiences.
Posted: 06 Oct 2008 | Published: 04 Oct 2008
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Stand and Deliver Data Protection SLA's: Strategies for Developing Data Protection Service Level Agreements
sponsored by Storage Decisions and Diligent Technologies Corporation
WHITE PAPER: A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: 01 Oct 2008 | Published: 01 Oct 2008
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Critical Success Factors Deploying Pervasive BI
sponsored by Informatica
WHITE PAPER: The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: 26 Sep 2008 | Published: 26 Sep 2008
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Effectively Managing High-Performing, Business-critical Web Applications
sponsored by CA
WHITE PAPER: This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: 24 Sep 2008 | Published: 24 Sep 2008
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Learn How to Manage Even the Most Complex Production Applications
sponsored by CA
WHITE PAPER: In today's web-based business environment, the success or failure of your enterprise can depend on the health and availability of your web applications.
Posted: 24 Sep 2008 | Published: 24 Sep 2008
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The Changing Face of Exchange E-Mail Management
sponsored by Azaleos Corporation
WHITE PAPER: This paper outlines the 15 key areas to evaluate as part of any Exchange monitoring and management solution and provides an overall rating for efficiency, aptitude and achievement that each of the various Exchange Server management models offers.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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Beyond System Center: Addressing Systems Management Needs across the Entire IT Infrastructure
sponsored by Quest Software
WHITE PAPER: In the new Quest white paper learn how Quest can expand the power of Microsoft System Center for true end-to-end IT management.
Posted: 15 Sep 2008 | Published: 15 Mar 2008
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Evaluating Enterprise-class VTLs
sponsored by Diligent Technologies Corporation
WHITE PAPER: This Product Profile, details the criteria recommended for comparing and contrasting enterprise-class SCO VTL solutions from different vendors.
Posted: 15 Sep 2008 | Published: 15 Sep 2008
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About Cassatt Corporation
sponsored by Cassatt Corporation
WHITE PAPER: Cassatt Active Response uses policy-driven controls to safely, intelligently, and systematically shut down unused applications and power off unused or idle hardware, then automatically powers it on when it's actually required.
Posted: 15 Sep 2008 | Published: 15 Mar 2008
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Choosing Managed Hosting and Colocation Providers
sponsored by PEER 1
WHITE PAPER: This E-Guide is an introduction for those considering an outsourcing provider and looking for a checklist of key guidelines to keep in mind. Learn how to save money while improving service and maintaining a focus on your core business.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Incorporating SLA Requirements into Your Database Monitoring Plan
sponsored by Embarcadero Technologies, Inc.
WHITE PAPER: Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Paths out of the Compliance Quagmire
sponsored by Inovis
WHITE PAPER: Preventable deductions are a major source of frustration and cost for suppliers. These compliance violations are major sources of frustration and cost for retailers. This white paper examines the issues surrounding supply chain compliance.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
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1 - 25 of 44 Matches
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SLA DEFINITION (continued): …  IS departments in major enterprises have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.

Some metrics that SLAs may specify include:

  • What percentage of the time services will be available
  • The number of users that can be served simultaneously
  • Specific … 
    SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary


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